Return Policy
Satisfaction Guaranteed or Your Money Back.
If you are not 100% satisfied, merchandise can be returned for credit or refund. All claims should be made within 60 days of receipt of merchandise. Shipping and handling charges are not refundable. Deductions on multiple savings items are subject to reduction if merchandise is returned. For return instructions, please call 1-877-296-9336. Monday-Friday, 7:00 A.M. - 7:00 P.M. (Mountain Standard Time).

Warranty Information
Most products are covered by a specific written warranty. To obtain a copy of the warranty for any specific product please e-mail customer service at sales@powertown.com or write to:


When will my order arrive?
Standard Delivery: Allow 5 to 7 business days for delivery

2nd Day and Next Day Delivery
Orders placed before 1 p. m. Mountain Time Monday through Friday are shipped that day.

Orders shipped to Alaska, Hawaii. See FEDEX Delivery.

Non-Mailable Items within the Continental U.S. Items that are too heavy or bulky to be shipped by truck will be delivered via common carrier. Allow 10 to 14 business days for delivery.

FAQ

How do I return a product?

Satisfaction guaranteed or your money back! If you should need to return your purchase, call our customer service department at 1-866-769-8696 for details. Return merchandise in the original product packaging for full refund, excluding shipping and handling charges.

How soon will you respond to my email?
Your questions are important to us and we will respond as soon as we can. Emails are answered by our customer service department between the hours of 7:00 AM and 7:00PM, Monday through Friday Central Standard Time.

2008 Merchandise Return Policy
New returns must be goods originally purchased from Powertown. and are assumed to be in saleable condition. Any re-boxing or labor incurred to re-sell returned product may be subject to an appropriate fee. You will see the fee clearly marked as a separate line item on your credit invoice. Exhaust systems that are returned will automatically be assessed a $25 re-boxing fee due to the condition of the boxes on all returns. Any product that is damaged as to render it non-saleable will be refused. The package must be shipped to Powertown with all shipping costs prepaid. Items that are out for more than 365 days will be assessed a 25% handling charge.

Reason for new return refusal:

Defective returns are defined as product that is defective in materials and/or workmanship and may require manufacturer approval before any credit invoice is issued. Defective returns will also require a reasonably detailed description of defect before an RMA number is issued. If a detailed description is not provided, it may result in the manufacturer denying credit. Certain manufacturers require you to deal directly with them and we will let you know this at the time of request.

Shortage Claims / Shipping Errors:

Please inspect all shipments carefully upon receipt from the delivery provider. In order to provide the correct parts and or credit due, you must notify a Powertown Representative within 48 hours. Any claims o


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